Here at Intec Supplies we value your custom and satisfaction. If you have a question then please E-mail and we Promise to get back to you as soon as we can.

 

 

 

 

 

 

 

 

 

 

Delivery & Returns Policy

Delivery:

Please note, we can only despatch our products once the purchase has been paid in FULL. If the products have not been paid in full, then Intec Supplies reserves the right to refuse the despatch of the products purchased and the order cancelled.

On your purchase of the goods we will endeavour to despatch your order promptly using a 3-4 day carrier service, this is our standard delivery service which is FREE for all orders of £250 or over, orders under £250 incur a £10.00 charge.

Returns:

From time to time you may need to return goods back to us, all returns need to be back to us within 14 days of receiving the order for a refund to be made, if the return is sent back after this time we will only be able to exchange the product. All items need to be returned in the original packaging.

Please return goods using a trackable service such as Royal Mail Recorded Delivery as we cannot accept any responsibility for items lost on the way back to us, alternatively we're more than happy to arrange a courier collection for your convenience at a cost of £18.00. Please contact us at Intec Supplies through our 'Contact Us Page' so we can make arrangements for it to be collected, please include your original order number within the email if you have it to hand.

We aim to refund or exchange products within 2 days of receiving them back at Intec Supplies. When exchanging goods you will receive an email notification when we have dispatch the replacement, just like you did with the original order. When refunding an order you will receive an email letting you know when the funds have gone back to you. Please note that it usually takes the banks 48 hours or so to give you your money back. Once you receive your email notification, give it a couple of days before checking your bank account, if you still haven't received the refund, please give us a shout and we will look into it for you. Although we can't hurry the banks up we can double check that the refund was processed correctly.

Please note we cannot refund any postage costs unless items are returned faulty. In the case of faulty goods, you will need to return them back to us and if we agree that there is a genuine manufacturing fault, we will refund the full transaction cost, plus your return postage.

May I take this opportunity to thank you for using Intec Supplies and our team will be in touch soon.

 

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Concerns

If you are not happy with any of the products or services, then please let us know why and we will do our utmost to resolve the issue as quickly as possible. Or, if you wish to let us know how easily and satisfied you are with your purchase, then please let us know as we are always happy to hear of customer satisfaction.